Contact Us

Support

We're here to help.

Real responses, no bots. Whether it's your order, your subscription, or a question about our products — reach out and we'll get back to you within 1–2 business days.

Response time

1–2 business days

Support hours

Monday – Friday

What can we help with?

📦 Order Issues

Lost package, wrong item, or damaged product? Send us your order number and we'll make it right.

🔄 Returns & Refunds

Review our Refund Policy first, then email us your order number to start the process.

📬 Shipping Questions

Check our Shipping Policy for delivery times and tracking info, or message us directly.

🔁 Subscription Help

Want to pause or cancel? Log into your account or email us — we'll handle it same day.

Response time expectations

Order issues & tracking Within 24 hours
Returns & refunds 1–2 business days
Subscription changes 1–2 business days
General questions 1–2 business days
Wholesale & partnerships 3–5 business days

Nexora Commerce LLC (d/b/a RawVir)
15442 Ventura Blvd, Suite 201-1810, Sherman Oaks, CA 91403, United States
This is our registered mailing address. We do not accept walk-in visits at this location.