Privacy Policy
Last Updated: May 10, 2026
Medical & Health Disclosure: RawVir products are dietary supplements. Results may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. Consult a licensed healthcare professional before use.
Nexora Commerce LLC, doing business as RawVir ("RawVir," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.rawvir.com, make a purchase, or subscribe to any of our products or services. Our store is powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
1. Who We Are
- Legal Entity: Nexora Commerce LLC (d/b/a RawVir)
- Email: support@rawvir.com
- Mailing Address: 15442 Ventura Blvd, Suite 201-1810, Sherman Oaks, CA 91403, United States
2. Information We Collect
2.1 Information You Provide Directly
- Contact details — name, email, phone number, billing and shipping address.
- Payment information — processed securely by our payment processors; not stored on our servers.
- Account information — username, password, security questions, preferences.
- Subscription information — plan details, renewal preferences, cancellation requests.
- Communications — messages, inquiries, or feedback you submit.
2.2 Information Collected Automatically
- Device and browser information — IP address, browser type, OS, device identifiers.
- Usage data — pages viewed, links clicked, time on page, referring URLs.
- Transaction data — products viewed, added to cart, purchased, or returned.
- Geolocation data — approximate location based on IP address.
2.3 Information from Third Parties
- Shopify — as our e-commerce platform provider.
- Payment processors — including Stripe, PayPal, and others.
- Marketing partners — Google Ads, Meta (Facebook/Instagram), TikTok.
- Analytics providers — including Google Analytics.
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, and pixel tags to authenticate your account, remember preferences, analyze traffic, deliver targeted ads, and prevent fraud. You may disable cookies through your browser settings, though some features may not function properly.
3. How We Use Your Information
- Order Fulfillment — processing purchases, managing payments, arranging shipping, handling returns.
- Subscription Management — processing recurring charges, sending renewal reminders, managing cancellations.
- Customer Support — responding to inquiries, resolving disputes.
- Marketing and Advertising — sending promotional emails and SMS, displaying personalized ads. You may opt out at any time.
- Analytics and Improvement — monitoring performance, understanding customer behavior.
- Security and Fraud Prevention — detecting and preventing unauthorized activity.
- Legal Compliance — complying with applicable laws and lawful government requests.
4. Subscription and Recurring Billing
RawVir offers subscription plans with automatic recurring billing. By subscribing, you authorize Nexora Commerce LLC to charge your payment method automatically at the price and frequency described at checkout, until you cancel.
- Cancellation: Cancel anytime through your account portal or by contacting support@rawvir.com.
- Refunds on recurring charges: See our Refund Policy.
- Price changes: We will communicate price changes at least 30 days before they take effect.
5. How We Disclose Your Information
We do not sell your personal information to third parties for their own marketing purposes. We may share your information:
- With Shopify, vendors, and third parties performing services on our behalf (payment processing, analytics, fulfillment, shipping).
- With marketing partners including Google, Meta, and TikTok for targeted advertising. This may be considered a "sale" or "sharing" under California law.
- When you direct us or consent to disclosure.
- With affiliates or within our corporate group.
- In connection with a business transaction, legal obligation, or to protect our rights.
6. Relationship with Shopify
Our Services are hosted on Shopify. Information you submit may be transmitted to and stored by Shopify and its subprocessors. Learn more at the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
7. SMS and Email Marketing
Email Marketing: Opt out at any time by clicking "Unsubscribe" at the bottom of any marketing email or by emailing support@rawvir.com. Opting out does not affect transactional emails.
SMS Marketing: By subscribing to RawVir text notifications, you agree to receive automated marketing messages. Message and data rates may apply. Reply STOP to opt out. Reply HELP for support. Consent is not a condition of purchase.
8. Your Privacy Rights (United States)
California Residents (CCPA/CPRA)
Right to Know
Request disclosure of personal data collected, its sources, purposes, and who we share it with.
Right to Delete
Request deletion of personal information we hold about you, subject to certain exceptions.
Right to Correct
Request correction of inaccurate personal information we maintain.
Right to Opt Out
Opt out of the "sale" or "sharing" of your personal information for targeted advertising.
Right to Limit
Direct us to limit the use of sensitive personal information to what is necessary to provide the Services.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
Other U.S. State Rights
Residents of Virginia, Colorado, Connecticut, Texas, and other states with applicable privacy laws may have similar rights. To exercise your rights, email support@rawvir.com. We will respond within 45 days.
9. Cookies and Opt-Out Options
| Type | Purpose | Can Disable? |
|---|---|---|
| Strictly Necessary | Login, cart, fraud prevention | No |
| Analytics | Website performance tracking | Yes — browser settings |
| Marketing/Advertising | Personalized ads (Google, Meta, TikTok) | Yes — platform settings |
| Functional | Preferences, language, currency | Yes — browser settings |
10. Data Security and Retention
We implement industry-standard measures including SSL/TLS encryption, secure access-controlled storage, and regular security assessments. No method of transmission is 100% secure. We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and enforce our agreements.
11. Children's Privacy
Our Services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. Contact support@rawvir.com if you believe your child has provided us with information.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Do Not Track Signals
We do not currently alter our data collection practices in response to DNT browser settings, except where required by applicable law.
14. International Users
RawVir targets customers in the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to such transfer.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the "Last Updated" date accordingly. For material changes, we will notify you by email or a prominent notice on our website. Continued use constitutes acceptance.
16. Contact
Nexora Commerce LLC (d/b/a RawVir)
15442 Ventura Blvd, Suite 201-1810
Sherman Oaks, CA 91403, United States
Email: support@rawvir.com
We aim to respond to all privacy-related inquiries within 5 business days.