Refund Policy

Policy

Last Updated: May 10, 2026

1. Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
• Requests made after thirty (30) days from confirmed delivery are not eligible and will not be approved.
• Shipping and handling fees are non-refundable under any circumstances.
• Items must be returned in unused, unopened condition in original packaging.
• Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

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2. Non-Eligible Refund Requests

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside the 30-day guarantee period.
• Subscription renewals or recurring charges processed after the 30-day window from original delivery.
• Orders already processed or fulfilled once the 30-day period has passed.
• Requests made outside the stated policy terms regardless of reason.

Carrier delivery confirmation constitutes conclusive proof of delivery and establishes the start of the 30-day window, even without a signature.

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3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

The 30-day money-back guarantee applies only to your first shipment. Customers are solely responsible for managing or cancelling subscriptions within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances.

Failure to cancel prior to a renewal billing date does not constitute grounds for a refund.

3.2 Automatic Renewal

Your subscription will automatically renew unless cancelled. You will be charged every 30 days, or at your selected delivery cadence, until you cancel. By submitting your initial order, you expressly agree to the terms of auto-renewal.

3.3 Cancellation

You may cancel at any time. To avoid a recurring charge, cancel at least twenty-four (24) hours before your next scheduled billing date. Contact us at support@rawvir.com or through your account portal. No refunds will be issued for renewal charges already processed at the time of cancellation.

3.4 Billing Information

You are obligated to provide current, complete, and accurate billing information. Changes can be made through your customer portal or by contacting support@rawvir.com.

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4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us at support@rawvir.com within forty-eight (48) hours of delivery with your order number and supporting photos. We will send a replacement at no cost or issue a full refund at our discretion. You do not need to return the damaged item unless we request it.

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5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@rawvir.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-day money-back guarantee applies.

A $2.00 administrative processing fee may apply to order cancellations to cover processing costs.

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6. How to Request a Refund

1. Email support@rawvir.com with your order number and the reason for your request.
2. Our team will review your request and respond within 3 business days.
3. Approved refunds will be issued to your original payment method. Bank or card provider posting times may vary.
4. A confirmation email will be sent once your refund is processed.

Once approved, ship the item using a reliable carrier with tracking to the address provided in your return authorization. Package the item securely in its original packaging. Refunds will be processed within 10 business days of receipt and inspection.

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7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact us at support@rawvir.com to initiate a carrier investigation. Refund or replacement eligibility for lost packages is determined following completion of the carrier investigation and is subject to the 30-day window. We are not responsible for packages lost due to incorrect shipping information provided by the customer.

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8. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case RawVir will cover return shipping.

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9. Policy Amendments

RawVir reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.

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10. Acknowledgment of Policy

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11. Contact Information